How to Call Your Ship in Star Citizen Using an ASOP Terminal

TL;DR: Walk up to an ASOP terminal (yellow kiosk near hangars), press F to interact, click the Vehicle tab, find your ship, and click Retrieve. A notification will tell you which landing pad or hangar your ship is being sent to — head there and it will be waiting for you.

Last updated: May 2026 for Star Citizen Alpha 4.x. ASOP terminal UI and ship retrieval behavior are consistent across major landing zones and space stations in the Stanton and Pyro systems.

What Is an ASOP Terminal?

ASOP terminals are the yellow kiosks you'll find in the vehicle operations areas near hangars and landing pads at every major landing zone and space station in the game. They're how you spawn, retrieve, store, and file insurance claims on your ships. Think of them as the valet and impound desk rolled into one — your ships don't physically sit somewhere in the universe waiting for you; they exist in a persistent account inventory, and ASOP terminals are how you pull them into the game world.

If you've never interacted with one before, it can be easy to walk right past them — look for the yellow terminal interface and the ASOP label.

One important thing to know right away: you can retrieve your ship from any ASOP terminal in the game, regardless of where you last stored it. Your ship inventory is account-wide, not location-locked.

Where to Find ASOP Terminals

ASOP terminals are available at all major landing zones and space stations. Here's where to look at each location:

Major Landing Zones (Planet/Moon Surface)

• Lorville (Hurston) — In the Teasa Spaceport terminal building. Look for the Vehicle Operations section past the main entrance. Multiple ASOP kiosks are clustered together near the hangar elevator banks.
• Area18 (ArcCorp) — Inside the Area18 spaceport. The ASOP terminals are located in the hangar bay lobby area. Follow signs for "Vehicle Retrieval."
• New Babbage (MicroTech) — In the Aspire Grand or Commons area of the New Babbage spaceport. ASOP terminals are near the elevator banks that lead to the landing pads.
• Orison (Crusader) — On the Crusader platform city. ASOP terminals are located in the transit hub areas between platforms, near hangar access points.

Space Stations (Orbit)

• Port Tressler — MicroTech orbit. ASOP terminals are inside the main station ring near the hangar access corridor.
• Everus Harbor — Hurston orbit. Same layout — check near the hangar and cargo bay areas.
• Baijini Point — ArcCorp orbit. ASOP terminals in the main vehicle operations section.
• Lagrange stations — Smaller rest-stop stations are scattered throughout the Stanton system and all have ASOP access.

Note on Port Olisar: If you've seen older tutorials referencing Port Olisar as a starting location — that station is no longer present in the Stanton system. Orison (introduced in Alpha 3.14) and the Crusader Lagrange stations are the current options near Crusader.

Step-by-Step: Calling Your Ship

Follow these steps to retrieve your ship from any ASOP terminal:

1. Walk up to an ASOP terminal. Get close enough that the interaction prompt appears on screen. The terminal is the tall yellow kiosk — not a wall panel or generic computer screen.
2. Press F to interact. This opens the ASOP interface. Your cursor will appear and you can click the UI.
3. Click the "Vehicle" tab. At the top of the ASOP interface you'll see tabs: Vehicle, Loaner, and Rentals. Click Vehicle to see the ships tied to your account. (Loaner ships are provided by CIG when you own a ship that isn't yet flyable in the current patch.)
4. Find your ship in the list. Your owned ships are listed by name. If you own multiple ships, scroll through the list to find the one you want.
5. Click "Retrieve." With your ship selected, click the Retrieve (sometimes displayed as "Spawn") button. The system will assign your ship to an available hangar or landing pad at the current location.
6. Note the pad/hangar number. A notification will appear in the top-right of your screen (or as an in-world overlay) telling you which hangar bay or landing pad number your ship is being sent to. Write this down or remember it — you'll need it to find the ship.
7. Press F again to exit the terminal, then navigate to the assigned pad or hangar. Depending on the location, you may need to take an elevator (look for elevator banks labeled by pad number range) or walk across an open tarmac area.
8. Board your ship. Your ship will be landed and ready to board. Approach and press F on the entry door or ladder to get inside.

Reading the Pad Assignment

After you click Retrieve, watch for the notification in the top-right corner of your screen. It will say something like:

"Your vehicle has been assigned to Hangar 12" or "Landing Pad A-07 assigned."

How you get to that pad depends on where you are:

• Indoor hangars (Lorville, New Babbage, etc.): Look for elevator banks numbered to match hangar ranges. Take the elevator to the correct floor and walk to your hangar bay. The hangar door will be open with your ship inside.
• Open-air pads (space stations, some LZs): Walk or run to the numbered pad on the tarmac. Pads are usually labeled with large numbers visible from a distance.
• No notification appeared? Check your mobiGlas (F1) for any system messages, or look at the chat log. The assignment is sometimes only shown briefly.

Give the system 30–60 seconds after clicking Retrieve before expecting the ship to be fully landed and ready. Large ships can take a bit longer to fully spawn in.

Storing Your Ship

When you're done flying, always store your ship before logging off. Leaving a ship sitting on a pad can result in it being force-despawned by the server, which may require an insurance claim — an unnecessary hassle.

To store your ship:

1. Land your ship at any landing zone or space station that has ASOP terminals.
2. Exit the ship and walk to an ASOP terminal in that location.
3. Press F to interact, go to the Vehicle tab.
4. Find your ship in the list — it should show a status indicating it's currently on a pad.
5. Click Store Vehicle. This despawns the ship and returns it to your account inventory.

Once stored, the ship can be retrieved again from any ASOP terminal anywhere in the game — you do not need to return to the same location.

Troubleshooting Common Problems

My ship doesn't appear in the Vehicle tab

If you own a ship but don't see it listed, check the following:

• Is it a flyable ship in this patch? Some ships are still in concept or development and can't be flown yet. You may have a loaner available under the Loaner tab instead.
• Are you logged into the right account? Sounds obvious, but worth checking if you have multiple RSI accounts.
• Server issue: Sometimes the game needs a moment to sync. Try moving to a different ASOP terminal, or wait a minute and try again.

"Ship not in claimed state" error

This error means the game thinks another instance of your ship still exists somewhere — either on a pad at another location or stuck in a server limbo. It's one of the most common new-player frustrations.

• Wait 3–5 minutes and try retrieving again. The previous instance usually clears on its own.
• Try a different ASOP terminal at the same location or another landing zone.
• Log out and back in. This forces a server-side state refresh and often resolves the issue.
• File an insurance claim if waiting doesn't help (see below).

Ship is stuck on the pad and won't move

If your ship spawned but is clipping through the floor, floating, or otherwise glitched in place:

• Board the ship and try to take off manually — sometimes the physics just need a nudge.
• If you can't enter the ship, go back to the ASOP terminal and try to Store it, then Retrieve again.
• If the ship is completely inaccessible, file an insurance claim at the ASOP terminal.

Ship Insurance and Claiming

Every ship in Star Citizen comes with insurance — a policy that lets you recover a destroyed or lost ship at no cost (other than time). This is also handled at the ASOP terminal.

How ship insurance works:

• When a ship is destroyed or goes missing, you can file a claim at any ASOP terminal.
• In the Vehicle tab, select your ship and look for the Claim option (it appears when a ship needs to be reclaimed rather than retrieved).
• Filing a claim starts a claim timer — the time varies by ship size. Smaller ships might take a few minutes; larger ships can take 10–15+ minutes in-game time.
• You can pay aUEC to expedite the claim if you'd rather not wait.
• Once the claim timer expires, your ship reappears in your inventory and can be retrieved like normal.

Important: Filing an insurance claim destroys any cargo or personal items inside the ship — you will not recover those. The claim replaces the ship hull only.

Losing a ship to a crash or explosion is not permanent in Star Citizen — insurance always has you covered. Don't be afraid to fly boldly and claim when needed.

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Frequently Asked Questions

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