Privacy Policy
This Privacy Policy explains how StarCitizenHelp.com collects, uses, and protects your personal information.
Our Commitment to Privacy
At StarCitizenHelp.com, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This website is an educational resource provided by the Star Citizen community for Star Citizen players. We are not affiliated with Cloud Imperium Games or Roberts Space Industries.
Information We Collect
We collect minimal information to ensure the best possible experience for our users. The data we collect includes:
Usage Data
We use Vercel Analytics, a cookieless, privacy-friendly service provided by our hosting platform, to collect aggregated usage data such as page views and referring websites. It does not use cookies and does not identify individual visitors. In addition, when you click a referral button, our server anonymously logs the page and the button label — no personal data is collected. This helps us understand which content is useful and improve our website.
Contact Information
If you contact us through our contact form, we may collect your name, email address, and any other information you provide in your message. This information is only used to respond to your inquiry and is not shared with third parties.
How We Use Your Information
We use the information we collect for the following purposes:
- To improve our website: We analyze usage data to understand how users interact with our site and make improvements accordingly.
- To respond to inquiries: We use contact information to respond to your messages and provide assistance.
- To analyze website performance: We monitor website loading times and other technical aspects to optimize performance.
- To ensure security: We may use information to detect and prevent security issues.
Your Rights
Depending on your location, you may have certain rights regarding your personal data:
Access
You have the right to request a copy of the personal information we hold about you.
Rectification
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Erasure
You have the right to request that we erase your personal data, under certain conditions.
Restriction
You have the right to request that we restrict the processing of your personal data, under certain conditions.
Data Security
We have implemented appropriate security measures to protect your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those who have a business need to know.
While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. Any transmission of personal data is at your own risk.
Third-Party Links
Our website may include links to third-party websites, plug-ins, and applications (such as the official Roberts Space Industries website). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
We encourage you to read the privacy policy of every website you visit when leaving our website.
Cookies
StarCitizenHelp.com does not set analytics, advertising, or tracking cookies, which is why you will not see a cookie consent banner on this site.
For more information, please see our Cookie Policy.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via a prominent notice on our website, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us with your inquiry.